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i used to love bitplay. but last night i sent my deposit and they never put it on my game. i have spent at least an hour talking to live chat support, who has made it abundantly clear that they do not care to help me. i have emailed support and attached my ltc receipt and transaction hash to prove payment. they haven't bothered replying. live support has blocked me, although i was not offensive or belligerent. i tried to call and i get a recording saying the line is currently busy. at this point, i have no other choice than to believe that they have stolen my money. and all the while, i am being treated as though i am the one who has done something wrong. UNACCEPTABLE!

I had a issue with a casino site, (unpaid winnings)I contacted Casino guru, they listened to my side of the argument and had made attempts to reach the casino site, they stayed with me checking up on updates and kept trying to establish contact with said site. The matter finally got resolved even tho the casino site never acknowledged the complaint from casino guru I believe if never reached out for help there would be a very good chance I would still be trying to collect my winnings.

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