DO NOT TRUST THE 5 STAR REVIEWS ON HERE. Had to make an account on this website just to warn others. Money Factory already had an absurd wait time for redeeming Sweeps Coins on their site, consistently taking 2 weeks to a month. I started a redemption a little over a month ago. At some point within the past month the Money Factory updated their terms of service - now they are telling me it will take up to 90 business days, despite initiating my redemption under the previous terms of service. Retroactively updating terms of service is illegal and an FTC violation, but just to clarify how long 90 business days is - If you won on their site today and tried to redeem it, you would not receive a cent from them until April 10th of next year, assuming they don't double it to 180 days midway through your redemption. The reality is that this site is at best playing the float - they don't have the funds to pay out their existing redemptions, so they are counting on new customers to lose to cover old redemptions & old customers to cancel their redemptions and lose. At worst, they are just outright stealing customer funds - delaying redemption times to cover not paying out existing redemptions, while pocketing all redemptions. Save yourself and play literally anywhere else.

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The customer service was more than 5 stars. I sent my email to the support staff and within 10 minutes had a response from an actual person that actually READ my email and responded appropriately. Other support systems should take notes for clubs pokers support system