Excellent app and support services for every problem

Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

Alright, so real story. I did one of the promotion matches they offer, I put in $100 and got 450$ in promotional $$. So $550 total, believe it or not, wound up at around 12K by the time I played through the required 26K in spins to finish my promotion. However, I did buy some bonus features that cost more than the 10$ or 15$ per spin limit. Anyway. I got an email a few days later and they honored my withdrawal regardless of me breaking the spin limit, I wound up pulling about 4K out off 100$. There "terms and conditions" for their promotions are absolute BS and designed to screw people. So pay attention before using them. Overall, my experience was positive. They did pay me on time, I just wish there was a little more clarity. They also remove the promotional $$ from your withdrawal. So they gave me $450 and then took it back....so really they just wanted me to put $$ in that I'd likely never be able to get back out, lucky for me, I wasnt going to quit on my $100 until it was 0.

Ok good for game