Update: Paid out all redemptions - thank you.Update: It took 10 weeks but received first redemption today. Still nearly 9 weeks waiting for 2nd, but credit to company for honoring their obligations and trying to clear the backlog.Previous post - I have been waiting for 3-figure payouts for 6 weeks and 5 weeks respectively and have still not received my prizes despite promises to escalate.It's a shame because The Money Factory provides generous bonuses on purchases of gold coin packs - between 15-50%.

I was having difficulties on verifying my email for my account. After speaking with the staff on the chat screen the assistant named Liam was quick to respond, quick to assess the issue and quick to resolve my issue. If a customer service agent was this professional then this is the site I recommend to anyone. Kudos Liam you made my day.

supergood i love this gameeee