Awesome customer service

No issues, verification process was a little slow. Deposited €25, won 12k, 5k winnings in bank account now (4days waiting including verification). Have to wait a week for second withdrawal of 5k then 1 month for the balance. 5k weekly max withdrawal, 10k monthly max. Live chat helpful and as long as wagering requirements are met and registration completed correctly shouldn't have any issues. Would recommend 👌

I have Lost 15 bitcoins here which had been my savings. My experience so far has been when I deposit a bitcoin I win at first, but then soon after I would start to lose and noticed a pattern. This has happened 3-4 times to me. I play mostly the slots and I deposit one bitcoin and win a bit at first, and feel like the odds are with me, but then it goes on a losing streak. So I may deposit a few more coins but I continue to keep losing. When I first wrote this post I received a reply from Birwo saying they are provably fair but the rate at which I lost my coins concerned them and that they would refund me 2x my losses on this losing streak once they verified it. They told me if I supplied them with my ID they would take a look and process the refund. When I spoke to a support rep at Birwo, he argued with me about what I was told on here and said that the only thing he would be willing to do is give me a small bonus, half a bitcoin, but I needed to gamble 16 bitcoins to get the bonus. The site has been reported as not being provably fair on some forums on the web, even though they have a little side widget which says they are, I'm pretty sure it doesn't actually work. Just do a search and I would recommend to stay away. They have already been dishonest with their reply on here not delivering what they said.