I had an issue with a delayed withdrawal from an online casino that had been pending for weeks without resolution. I contacted Casino Guru’s complaints team, and their assistance was outstanding. Michal, the complaint specialist, was professional, quick to respond, and persistent in communicating with the casino on my behalf.Thanks to their involvement, the situation was resolved and I received my funds. What I really appreciate is that they handled everything politely, clearly explained the process, and kept me updated until the very end.I highly recommend Casino Guru to anyone facing problems with an online casino — they genuinely care about helping players and do it free of charge.

This is a good gaming experience so far!

I won over $6,000 on there site I gave them all my information passed the kyc process got an email stating everything was goodcongratulations you are good to withdrawal anytime in the future. Then I withdrawal the highest amount they allow it went through said it would be 48hours for the deposit. Then right before the money was supposed to be deposited I got a message stating there was dual accounts with my info. For one when you go to create an account it won't let you use any information it will say email already taken so how that was supposed to happen don't know because I have had only one account and no one else in my apartment plays. 2 if I went through and passed kyc that's supposed to check who you are and if there is any problems but I passed. I just wanted to let people know what to expect when dealing with this casino.