I played with the welcome deposit bonus and started wagering through it. During this process, the restricted games list was updated twice, and the two games I had been using became restricted after I had already begun playing them. These titles were not listed as restricted when I started wagering. I acknowledge that in the terms they are able to ammend the terms whenever and without notice. I’ve never seen a casino do it this proactivelt however.When I was near completing the wagering requirement, my withdrawal option was made unavailable, even though my account verification had already been completed. My wagering progress bar also dissapeared. At the time of writing, I still cannot withdraw.Support responses have been slow for me, both on live chat and via email, with replies taking longer than expected or being ignored completely.I’ve wagered bonuses with other offshore casinos in the past without issue. This has been my experience here, and I hope it is helpful for anyone researching the site.

I am writing to formally express my deep concern regarding the unjustified delay in processing my withdrawal request. I initiated a withdrawal of $126 USD from my account, following two recent bets:One bet was voided (resulting in a minor loss).The second bet was a $48.50 USD win. My initial deposit was $80 USD, and the requested withdrawal amount reflects my total available balance at the time. I intentionally chose this modest sum to test the transparency and efficiency of your withdrawal process.To date, 11 days have passed without resolution. Your support team cited an ongoing "verification of my betting activity" as the reason for the delay. As a bettor with over 10 years of experience across more than 50 licensed bookmakers, I can confidently state that such prolonged verification for a small withdrawal is unprecedented. Standard industry practice involves either resolving verification within 1–2 business days or, if concerns arise, voiding the contested bet(s) immediately—not withholding funds indefinitely.This situation is both unreasonable and damaging to your reputation. I selected your platform based on positive reviews and an expectation of fair conduct. Holding $126 USD for 11+ days without clear justification contradicts basic standards of customer trust and operational integrity.I demand the following actions be taken immediately:Process the full withdrawal of $126 USD to my original payment method.In the end they cancelled my winnings and returned my deposit of 80 dollars, do not have any business with this company, they have no money

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